Refund policy

Return & Refund Policy

Effective Date: August 2026

Due to the nature of pet food and consumable products, we maintain strict quality and hygiene standards.

Products are eligible for return only if they remain unopened, unused, and in their original sealed packaging.

Products cannot be returned, exchanged, or refunded once the package has been opened, unless the item is:

If you receive a damaged or incorrect product, please contact our customer support within 24 hours of delivery and provide:

We will review your request and arrange a replacement or refund where appropriate.

Approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.

For shipping or return enquiries, please contact Petrix Trading customer support through the contact details provided on our website.